A glowing testimonial for my employers, courtesy of Charlie Brooker.
"I call the bank again simply to vent some frustration, and end up being horrible to the man on the other end, who's only doing his job. This makes me feel so low that I call back a few minutes later to try to apologise"
Would that others might show such consideration.
Meanwhile I'm at home drawing up a CV, about to begin angling for some alternatives.